General FAQs
We create gear that stands up to the toughest workouts, all with a raw edge inspired by heavy metal, rock, and punk culture. No gimmicks, just high-quality gear made for people who train hard. Every piece is made on demand, so it’s always fresh, purposeful, and never wasteful.
Here’s how it works: when you place an order, we make your gear. No mass production — just pieces created specifically for you. This on-demand approach helps reduce overproduction and waste — it's a more conscious way to shop, and we appreciate you being part of it. Please allow up to 11 business days (excluding major holidays) for your item(s) to be shipped and delivered.Most orders ship within 2-4 business days, depending on production and carrier times.All orders are made and shipped from the U.S.
We keep it easy and secure. We accept all major credit cards, and you can also use PayPal if that’s easier for you at checkout.
Since each item is made on demand, we can’t accept returns unless there’s a defect or damage. If something’s wrong with your order, get in touch with us within 7 days, and we’ll sort it out. Your satisfaction matters to us!
If you need us, we’re here! Email support@stroma.shop or use the contact form on our website. We’ll get back to you as quickly as possible.
Shipping FAQs
We’re currently shipping only within the USA. Shipping is a flat rate of $5.99, but if your order is over $50, shipping is on us! Orders typically arrive within 4–7 business days, depending on your location.
Mistakes happen! If you catch an error, email us at support@stroma.com ASAP. If your order hasn’t shipped yet, we can update your details. If it has already shipped, we’ll guide you on what to do next.
We know how frustrating that can be. Possible delays could be due to the carrier attempting delivery but not reaching you, incorrect address or contact details, or external factors like weather or holidays. If it’s been over 20 days, email us with your correct address and contact info, and we’ll help resolve the issue.
If your order arrives damaged, send us photos within 7 days, and we’ll take care of it. If your package is lost, email us at support@stroma.com with your order details, and we’ll arrange a replacement.
This usually happens due to an incorrect address or an unclaimed package. We’ll notify you when the package returns to us. If you’d like it re-shipped, provide the correct address—please note that additional shipping charges may apply.
If the carrier marked it as delivered but you can’t find it, check around your property (porch, mailbox, etc.), ask neighbors if they received it by mistake, and contact the carrier for more details. If you still can’t locate it, let us know, and we’ll guide you through the next steps.
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If your order hasn’t shipped yet, let us know, and we’ll fix it. If it has already shipped, we won’t be able to change the address, but we’ll help you with the next steps.